Automotive Scheduler
The Appointment Coordinator’s primary responsibilities are to answer customer phone calls, provide excellent customer service, answer and assist with a variety of questions or inquiries, as well as following up with customers to maintain retention.
The Appointment Coordinator reports to the Service BDC Manager
Answering a high volume of customer phone calls and initiating follow-ups to service appointments
Learning to utilize a wide variety of basic automobile knowledge and maintenance information
Respond quickly and thoroughly to the internet, phone, and live chat inquiries using email, scripts, and templates
Providing customer with initial product information and directing them to the appropriate dealership resource
Follow up with customers who require an appointment for service, including but not limited to maintenance, repairs, recalls, recommended services, etc.
Collaborating daily with teammates to utilize CRM systems to build customer relations
Participate in team and process development sessions
Working closely while maintaining positive relationships with teammates, service teams, and dealership management
An excellent teammate with a collaborative attitude an eagerness to improve
Willingness to learn new things and take on challenges
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability to prioritize and multitask
Excellent written and verbal communication skills
Proficient with Microsoft OfficeHigh school diploma or equivalent requiredAt least one previous role based on customer service experience
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Lot Attendant
Job Summary:
A Lot Attendant’s primary responsibilities are to receive, move, arrange, and maintain the appearance of vehicles and ensure the orderliness of the vehicle lot, including parking vehicles in assigned areas, checking for damage, and lists and stores keys.
Supervisor:
The Lot Attendant reports to the Reconditioning Manager
Duties:
Verifies receipt of new vehicles delivered to dealer
Compares serial numbers of incoming vehicles against invoice
Parks vehicles in designated lot areas
Guaranteeing dealership license plate frames are affixed to vehicles
Inspect vehicles to detect damage and to verify presence of accessories listed on invoice, such as spare tires, radio, and stereo equipment
Records description of damages and lists missing items on delivery receipt
Assigns stock control numbers to cars, catalogs, and stores keys
Re-park cars, following sales, to maximize use of space and maintain lot in order
Informing supervisor of issues as they arise
Skills & Knowledge:
Good written and oral communication skills Reliable, Responsible, and Flexible
Ability to prioritize tasks in a detail-oriented and extremely safe manner
Ability to walk, run, stand, crouch, and bend for extended periods
Ability to work a flexible schedule to include weekends and holidays
Valid driver’s license
Education:
High school diploma or equivalent required
Experience:
Previous automotive experience preferred but not required.
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Repair Technician
Job Summary:
The Service Repair Technician is responsible for diagnosing, inspecting and completing repairs and maintenance to Customer vehicles accurately, thoroughly and efficiently.
Supervisor:
The Service Technician reports to the Service Manager
Duties:
Ensure current knowledge of latest technical data and service procedures commensurate with skill and certification level
Maintain basic tools necessary to complete assigned repair orders; Clean and secure all tools daily; Maintain a clean, safe and organized work space
Promptly and thoroughly advise the Assistant Service Manager (ASM) of any status updates, completed Multi-Point Inspections (MPI) and any additional needs found
Follow prescribed best-practices in accordance to Fix-It-Right-The-First-Time (FIRFT) guidelines to assure quality repairs and warranty compliance
Accurately document job times, cause and correction statements, and all MPI forms for every vehicle
Conduct test drives to confirm symptoms and confirm repairs as needed in accordance with all traffic laws
Maintain the required ASE and Toyota instructional guidelines according to your expected certification level
Skills & Knowledge:
Good written and oral communication skills
Minimum one (1) current ASE certifications
Valid driver’s license with insurable driving record
Education:
High school diploma or equivalent required; trade school or OEM-sponsored apprenticeship training preferred
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Service Advisor
The Assistant Service Manager (ASM) is the primary contact between the Service Department and its customers. Our primary goals are to provide outstanding customer service while informing customers on needed maintenance services and related parts.
The ASM reports to the Service Director.
Inform needed maintenance services and related parts to customers
Identify customer requests
Conduct a complete vehicle walk around
Present multipoint inspection results to customers
Recommend needed maintenance services and related parts
Conduct a detailed active delivery of each vehicle
Make appropriate prospecting and follow-up contacts
Provide outstanding customer service in accordance with dealership policies
current knowledge of vehicle maintenance requirements, operations, warranties, campaigns, and technical bulletins
Maintain current knowledge of state and local laws and regulations related to automotive service and repair
Write complete, accurate repair orders in accordance with dealership policies
Scheduling appointments
Excellent communication and customer relations skills
Strong customer service focus
Exceptional organizational and multi-tasking ability
Valid driver’s license
High school diploma or equivalent required
Prior retail or automotive maintenance sales experience preferred
Lube Technician
Job Summary:
As a Lube Technician, you are responsible for performing routine and preventative maintenance on customer vehicles while adhering to company standards and following applicable safety measures.
The Lube Technician reports to the Service Manager
Perform automotive preventative maintenance such as:
Changing engine oil
Rotating tires
Checking and filling other vehicle fluids
Replacing filters
Inspecting lights and wipes
Test and replace batteries
Tire repairs
Promptly and thoroughly advise the Assistant Service Manager (ASM) of any status updates, completed Multi-Point Inspections (MPI) and any additional needs found
Basic tools to provide all Express Maintenance are supplied by Maplewood Toyota; Clean and secure all tools daily; Maintain a clean, safe, and organized work space
Good written and oral communication skills
Ability to handle machinery safely
Reliable, Responsible, and Flexible
Ability to handle stress and follow direction in a fast-paced environment
Ability to walk, run, stand, crouch, and bend for extended periods
Valid driver’s license
High school diploma or equivalent required
Previous experience preferred
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Sales Consultant
The Sales Consultant is the Toyota dealership’s primary customer representative. You are responsible for all aspects of the sales process from identifying prospective customers to maintaining ongoing customer relationships that encourage repeat business. Throughout the process, you may be called upon to assist customers in choosing new or used vehicles, financial services, accessories and options. You also play an important role in representing the dealership’s Parts and Service Departments to your customers.
The Sales Consultant reports to the Sales Manager
Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car
Understanding the characteristics, capabilities, and features of Toyota vehicles
Providing the potential customer with detailed information, including comparing different competitive models
Taking customers on test drives and demonstrating vehicle features
Building a rapport with potential customers to improve the possibility of a sale in the future
Maintaining a customer database and communicating with them
Assisting customers with completing the relevant paperwork required for a successful sale to be processed
Maintaining reporting structures and recording sales and inventory into CRM software
Collaborating with team members to reach sales targets
Ability to be competitive while maintaining the client’s best interests
Excellent communication and interpersonal skills
Strong customer service and negotiation skills
Superb written and verbal communication skills
Willingness to work holidays and weekends
A passion for sales and customer satisfaction
Valid driver’s license
High school diploma or equivalent required
Automotive background is a plus
3+ years’ experience in a sales position
Automotive Detailer
Job Summary:
An Automotive Detailer is responsible for cleaning the interior and exterior of new, used, and customer vehicles while adhering to company standards and following applicable safety measures.
The Automotive Detailer reports to the Reconditioning Manager
Monitors and maintains the cleaning equipment and machinery for proper operation and functioning
Uses cleaning supplies and equipment such as brushes, scrapers, vacuums, and solutions to perform cleaning on vehicles
Preserves, protects, and restores vehicle’s interiors and exteriors through the application of polishes, conditioners, waxes and/or masking materials
Utilizes buffing machines and cloths to wax and buff vehicles
Performs various tasks, including vacuum to remove dirt and debris, clean upholstery and surfaces, use air compressors and cloths to dry surfaces and apply preservation chemicals to surfaces to protect them against spot and stains
Cleans and dresses engine compartment, wheels, and tires to remove grease and dirt
Moves and parks vehicles; deliver vehicles to correct locations
Good written and oral communication skills
Ability to handle machinery safely
Reliable, Responsible, and Flexible
Ability to prioritize tasks in a detail-oriented and extremely safe manner
Ability to handle stress and follow direction in a fast-paced environment
Ability to walk, run, stand, crouch, and bend for extended periods
Ability to work a flexible schedule to include weekends and holidays
Valid driver’s license
High school diploma or equivalent required
Previous car detailing experience preferred but not required
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Parts Driver
Job Summary:The Automotive Parts Driver is responsible for delivering and picking up parts and equipment for the dealership.
The Automotive Parts Driver reports to the Parts Manager
Picks up and delivers parts and equipment to customers, wholesale accounts, and vendors
Verifies that invoice matches purchase order for each pick-up
Checks payments received with the invoices for each delivery
Keeps an accurate log of daily deliveries and pick-ups
Requests recipient’s signature on each delivery entry
Handles basic maintenance of the truck including filling tank with gas, keep it clean and making sure required inspections are performed
Maintains exceptional driving record
Able to communicate promotions advertised on vehicle to general public and businesses visited
Advises parts manager if delivery trucks need major repairs and maintenance
Unloads truck each night, turns in all paperwork and undelivered parts
Maintains professional appearance
Good written and oral communication skills
Ability to lift up to 75 lbs.
Valid driver’s license
High school diploma or equivalent required
Previous automotive parts experience preferred
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Service Assistant
The Service Assistant is often times one of the first people to greet service customers in the write up area. Primary responsibilities are to help organize and transport customer vehicles, along with various tasks that may be required to maintain a safe and clean environment within the building and grounds.
The Service Assistant reports to the Service Manager
Assist with service write-ups and organization of customer vehicles
Interacting directly with customers to greet and direct them
Transporting vehicles, keys and paperwork to the appropriate service consultant
Drive vehicles through an automated car wash
Transport customers and dealership personnel as needed
Maintain building and grounds as needed
18 years of age or older
Strong communication skills
Positive and hardworking personality
Eagerness to consistently learn and improve
Valid driver’s license
High school diploma or equivalent required
No previous experience required
Finance Manager
As a Finance Manager, you help Sales Consultants and customers identify the best finance and leasing options to meet each customer’s needs. You also complete much of the paperwork required for a sales transaction, and may present customers with information about additional options and services offered by your dealership.
The Finance Manager reports to the General Sales Manager
Offering vehicle financing and insurance to customers and providing them with thorough explanations of extended warranties and of manufacturer and dealership service procedures and policies
Processing financing and leasing deals accurately and securing approval through financial sources through the proper federal, state, and corporate channels
Maintain current knowledge of all local, state, and federal regulations affecting dealership operations, particularly regarding sales and finance departments
Maintain current knowledge of all finance and lease programs and disseminate information to sales and finance team members promptly, including management of the F&I team
Foster and maintain positive relationships with insurance vendors and lending institutions
Excellent communication and organization skills
Strong customer service skills
Superb written and verbal communication skills
Willingness to work holidays and weekends
A passion for sales and customer satisfaction
Must present a professional appearance at all times
Valid driver’s license
College degree or equivalent in finance preferred
Strong background in business and mathematics
Minimum 2 years in automotive sales preferred
Parts Professional
Job Summary:
As a Parts Professional, you are responsible for ensuring that the Parts Department supplies the correct parts to your service team and Toyota customers.
Supervisor:
The Parts Professional reports to the Parts Manager
Duties:
Creating a professional environment for all parts customers
Answer phone calls, provide price quotes and other information to customers
Communicating effectively with customers, Toyota associates, and other dealership associates
Maintaining Parts Department reference materials
Identifying, ordering, receiving, stocking, and selling parts to customers
Verifying all internal requests for parts are billed on service repair order
Processing new and warranty parts returns
Performing periodic inventory checks
Providing exceptional customer service
Excellent communication and customer relations skills
Strong customer service focus
Exceptional organizational and multi-tasking ability
Ability to lift up to 50 lbs.
Basic computer skills
Customer service skills
Valid driver’s license
High school diploma or equivalent required
Industry experience preferred
Mechanical knowledge or repair experience
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Service Cashier
Job Summary:
The Cashier handles the final invoicing and payment collection for all service and parts transactions. Therefore, a person in this position must work very closely with the Service and Parts Departments. The Cashier is often the last dealership associate the customer deals with. As a result, what they do and how they treat the customer can leave a lasting impression. In terms of customer satisfaction, the Cashier has the most important role in the after-service delivery process.
Supervisor:
The Cashier reports to the Office Staff Manager.
Duties:
Process service and parts transactions
Accept payments (cash, credit, check)
Calculate and return change when required by the payment method
Maintain adequate chance denominations in the cash drawer and request additional change
Answer customer questions about products or services
Reconcile cash drawers and sales receipts
Skills and Knowledge:
Excellent verbal communication skills
Customer service skills
Ability to work in a fast-paced environmentKnowledge of point-of-sale systems
Must present a professional appearance at all times
Must be willing and able to work various schedules
Ability to work under limited supervision
Ability to calculate sales and change quickly
Basic math skills required
Education
High school diploma or equivalent required
Experience:
Previous administrative or cashier experience
Internet Sales Consultant
Job Summary:
The Internet Sales Consultant’s primary responsibilities are to provide online customers with information on vehicles, products, and services. Other duties include setting appointments with customers, maintaining records of sales for reports, and building lasting relationships with customers for repeat business.
The Internet Sales Consultant reports to the Internet Sales Manager
Utilize CRM to accurately and effectively track activity, update lead, opportunity information, and account information
Respond quickly and thoroughly to the internet, phone, and live chat inquiries using email, scripts, and templates
Provide information to prospective buyers about new and used vehicles
Understanding the characteristics, capabilities, and features of Toyota vehicles
Attends product and sales training as request by sales manager
Excellent communication and interpersonal skills
Strong customer service skills
Superb written and verbal communication skills
Willingness to work holidays and weekends
A passion for sales and customer satisfaction
Valid driver’s license
High school diploma or equivalent required
Automotive background is a plus
3+ years’ experience in a sales position
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Receptionist
Job Summary: The Receptionist performs various functions, including answering a multi-line telephone system and receiving visitors, customers, and prospects in a timely, pleasant, and professional manner, as well as providing information and support to other departments as required.
The Receptionist reports to the Office Staff Manager
Greet customers and welcome them to the dealership
Operate a multi-line system to answer calls, transfer calls, provide information, and take messages as needed
Direct visitors to the appropriate person and office
Provide customer service support to the sales department
Assist management with various administrative tasks
Ascertain and record totals of sales deposits
Verify against all cash, checks, and credit card payments on hand at end of shift and communicate any discrepancies in the totals to the appropriate unit
Maintain confidentiality of customer and company information at all times
Excellent verbal communication skills
Ability to read and comprehend instructions and information
Must present a professional appearance at all times
Must be willing and able to work various schedules
Ability to work under limited supervision
Must have intermediate computer skills in Microsoft Word, Outlook, and Excel and strong keyboard skills
Must be punctual with the ability to manage assigned tasks within time schedule as well as provide customer support in a timely manner
Basic math skills required
High school diploma or equivalent required
Previous administrative/receptionist experience
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